At Ninanano Gear, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied, we offer a return and refund policy under the following conditions:

1. Returns

• Eligibility: Returns are accepted within 30 days of receiving the product. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

• Non-returnable items: Certain items such as personalized products or gift cards may not be eligible for returns.

• Return Process: To initiate a return, please contact our customer service team to request a return authorization. We will provide you with the necessary instructions and a return shipping label.

2. Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• Refund Method: If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.

• Shipping Fees: Shipping costs are non-refundable. You will be responsible for the return shipping costs unless the return is due to our error or defective products.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at

  [email protected]